FAQ

Frequently Asked Questions:


How Long Will it Take to Receive My Hot/Cold Compression Therapy Wrap or Other CoolRelief.net Products?
We offer $4.99 Priority Flat Rate Shipping on all product orders which ship from our facility the same day and typically take anywhere from 2 to 5 business days to make it to your door once sent. Of course you can upgrade for a faster shipment through USPS or UPS. We offer $4.99 Priority Flat Rate with USPS and UPS, as well as USPS Overnight, UPS Ground, UPS 2nd Day Air, and UPS Next Day Air Saver.

 

Can I receive my Hot/Cold Compression Wrap or other Products Any Faster?
Orders placed by 5:00 PM EST are shipped the same day, so its best to place an order earlier in the day for same day shipment. As far as delievery times, it is up to the delivery service for the shortest delivery times available. We currently offer services from USPS and UPS including: $4.99 Flat Rate Shipping with USPS or UPS, USPS Overnight, UPS Ground, UPS 2nd Day Air, and UPS Next Day Air Saver.

How Much Will it Cost?
Our fastest shipping options available are the USPS Overnight and UPS Next Day Air Saver. Depending on the size/weight, and of course the location, it can vary. For shipping estimates to your area, you can preview a shopping cart shipment by continuing to the shopping cart and clicking on the button “Get Shipping Quote for This Order” This is a rough estimate of shipping costs with the exception of the $4.99 Flat Rate shipping option. Actual shipping times and prices may be slightly more or less*

Where Is My Ice Pack or Ice Wrap Product Shipped From?
We know time is an important factor, for reduced shipment time and expense all of our products are shipped from our inventories located at our headquartes in Norman, Oklahoma. In the event of a drop-ship items may be sent from one of our manufacturer’s locations throughout the United States, though we are working to stock 100% of our available products.

Does CoolRelief.net Ship Outside the Continental United States Or To Other Countries?
Yes, we currently ship to over 190 countries worldwide through the USPS. Fees may apply but vary among individual countries. Check with your government to find out what fees or taxes may apply in your area or region.

Do All Cool Relief.net Products Come With Cold Pack Inserts or are they Sold Separately?
Currently, all manufacturers at CoolRelief.net offer cold wraps or cold packs which include either custom fitted segmented ice pack inserts, soft gel cold pack inserts, screw cap ice bag inserts, or polymer crystal inserts. Extra cutom fitted segmented ice pack inserts are available for the Pro Ice and Cool Relief cold pack brands. Extra soft gel inserts are available for Active WrapCool Relief and Trainers Pick brands.

Which Cold Therapy Products Come With Ice Inserts?
Depending on the brand name or the manufacturer of your cold wrap or cold pack, your purchase can come with either a custom fitted segmented ice insert, a soft gel cold pack insert, a screw cap ice bag insert, or a polymer crystal insert. Brands or manufacturers which sell products including custom fitted segmented ice inserts are Pro Ice, Cold One, and Cool Relief. For a complete detailed list of CoolRelief.net products using custom fitted segmented ice inserts click below:

Complete list of CoolRelief.net Ice Wraps With Custom Fitted Segmented Ice Inserts

Which Cold Therapy Products Come With Gel Inserts?
Depending on the brand name or the manufacturer of your cold wrap or cold pack, your purchase can come with either a custom fitted segmented ice insert, a soft gel cold pack insert, a screw cap ice bag insert, or a polymer crystal insert. Brands or manufacturers which sell products including soft gel cold pack inserts are Active Wrap, Trainers Pick and Cool Relief. For a complete detailed list of CoolRelief.net products using soft gel cold pack inserts click below:

Complete list of CoolRelief.net Ice Wraps With Soft Gel Cold Pack Inserts

Can I Order More Than One Cold Pack Insert For My Ice Wrap?
Yes, there are two different ways. Under each individual product which has the option available select the respective choice in the “add an extra insert for extended relief” section. This will automatically add an extra insert into the shopping cart for your order. If you have already purchased a wrap and just need an extra insert you can search for the replacement ice or gel insert in the Replacement Ice Packs category accessible from any page in our website on the left hand side. Click on the brand name or cold pack manufacturer you need and then find your replacement segmented ice or soft gel insert and add it to your cart.

Can I have Ice Pack or Ice Wrap Samples Sent to My Therapeutic or Medical Practice to Give to My Patients?
Of course, we offer a discounted rate for physicians and other healthcare professionals on each product we sell. This rate is good for up to 2 samples of each unit we offer. Call or email our sales department at sales@coolrelief.net for therapeutic or medical practice discount inquiries.

Does Cool Relief.net offer Bulk or Wholesale/Discount Prices for large orders?
We offer select discounts on orders of 15 units or more, depending on the products and manufacturers. Feel free to mix and match units. For more information look into our Governmental and Clinical Products section and get details on how you can order products to sell in your store.

Can CoolRelief.net Ice Wraps and Ice Packs Be Used As Heat Wraps?
We try to stock products or items that are the most beneficial to our customers, this means they will always be very high quality, reusable, and same of the time, can be doubled as heat or hot wraps. For a complete detailed list of CoolRelief.net products that can double as microwaveable heat wraps click the link below.


Complete List of CoolRelief.net Microwaveable Heat Wraps 

I Need A Different Type Of Ice Pack/Ice Wrap Or I Wanted A Different Brand Name, Can CoolRelief.net Get It For Me?
We are working every day to find and sell the largest selection of the highest quality and the best priced cold wraps and cold packs available. If we don’t have the brand you need, be sure that we are trying to get it. Let us know and we will make arrangements to order your ice wrap or ice pack and look into adding the line of products for future consumer availability.

How Long Do The Ice Packs And Ice Wraps At CoolRelief.net Stay Cold?
It depends on the type of insert. Most of our products with custom fitted segmented ice inserts stay cold up to 2 hours depending of course on the surrounding conditions. Most of our products with soft gel cold pack inserts can stay cold up to 2 hours as well also depending on the surrounding conditions. Our screw cap ice bags stay cold as long as they are filled with ice, and the polymer crystal cold packs available can stay cool for hours. The best way to extend therapy time is the addition of a second unit or a secondary replacement ice insert in the products which can include them.

What Forms Of Payment Does Coolrelief.net Currently Take? Can I Pay With Visa, MasterCard, American Express, Discover?
With our processing services, we currently accept Visa, MasterCard, American Express, Discover, Bank, and PayPal for ease of checkout and convenience.